9 Paid Holidays, Annual and Sick Leave, Exceptional Benefits Package including Employer Paid Disability Benefits and 401K Employer Match, and is a National Health Service Corp approved site!

Join our mission-driven team at HealthFirst Bluegrass, a Federally Qualified Health Center (FQHC) committed to providing quality healthcare for all, regardless of income or background. Whether you’re looking for full-time or part-time work, you’ll have the opportunity to make a real difference while enjoying a supportive team and excellent benefits.

Why Join Us?

National Health Service Corps (NHSC) Approved Site
Annual & Sick Leave Accrual
9 Paid Holidays Off each year
Competitive pay & benefits package for both part-time and full-time staff

What You’ll Do:

As part of our dynamic dental team, you’ll deliver top-quality care while helping patients feel heard, educated, and empowered in their oral health journey.

As a Dental Assistant I, you'll play a key role in supporting our dentists and hygienists with:

• Assisting with restorations and carving anatomy
• Documenting charts and medical histories
• Identifying patient concerns and preparing trays
• Sterilizing instruments and disinfecting operatories
• Taking and processing X-rays
• Completing patient encounters and follow-ups
• Reviewing oral hygiene instructions
• Ordering and stocking clinical supplies
• Maintaining equipment records
• Handling clinic opening and closing duties
• Making referrals and supporting front office operations

?? We're Hiring! ??

At HealthFirst Bluegrass, we are more than a healthcare facility – we are a community dedicated to providing quality care to every individual, regardless of their background or financial situation. Our mission is to provide transformative healthcare for all.

Join the HealthFirst Bluegrass team as a Bilingual Patient Services Specialist (PSS) — the friendly voice that helps our patients feel heard, supported, and cared for from the very first call. ????

?? What You'll Do:
?? Answer and direct calls with empathy and professionalism
?? Schedule appointments across multiple clinics
?? Help patients navigate their healthcare journey

??Navigate multiple platforms
?? Provide top-notch customer service in a fast-paced environment
?? Support billing, insurance, and outreach needs

Key Responsibilities:

· Provide excellent customer service to all callers. This includes but is not limited to the following: demonstrating a high level of patience and respect with all callers, avoiding distractions to ensure each caller is assisted promptly and appropriately ensuring a positive experience.

· Handle large amounts of inbound and outbound calls per day while meeting other departmental expectations

• Schedule appointments for multiple providers/clinics (New patient and existing patient)
• Scheduling within the guidelines of clinics; verifying schedules and insurances
• Review appointment date, time, location and provider
• Instruct new patients on required paperwork and what to bring to appointment
• Reminder calls and rescheduling appointments
• Evaluates patient’s healthcare needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines
• Be able to schedule nurse visits based on vaccine/injection schedules
• Be able to advise a patient to go to ED or UTC based on organizational approved call guidance. 
• Be able to schedule acute visits based on need and time frame
• Understanding of when to escalate calls to nurses, clinical teams, supervisor, or managers
• Obtain and enter accurate demographic information into EMR system or other ticketing system
• Accurately documents patient’s symptoms/complaints and advice provided per protocols and guidelines
• Answers questions and/or appropriately routes requests for assistance to provide patient-focused service
• Assist in connecting patients to outreach and enrollment specialists or community health workers as needed
• Assist patients with billing questions.
• Adhere to HIPAA requirements

?? Ready to be the voice of care and compassion?

Apply today and help us make healthcare more accessible and welcoming for our community!