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PRIMARY FUNCTION

PRINCIPLE DUTIES

1. Responsible for overseeing RN’s LPN’s and CMA’s at multiple clinic locations.
   1. Manages timecards for team members using PayPro.
   2. Empowers the team with the ability to lead and motivate others.
   3. Responsible for interviewing, hiring, and onboarding training processes for new employees.
   4. Develop a weekly work schedule for multiple locations.
   5. Responds to and investigates both complaints and concerns, and communicates identified issues to appropriate staff.
2. Improve quality and efficiency of clinical operations with the following administrative responsibilities.
   1. Proactive about workflow improvement suggestions to enhance departmental flow.
   2. Active participation in Quality Improvement initiatives including PDSA’s.
      1. Responsible for presenting data for specific quality metrics using excel reports.
   3. Implements lean management principles in departmental problem resolution and change efforts.
   4. Medical supply inventory management and ordering.
   5. Managing daily workflow processes to ensure efficient and effective health center performance.
   6. Leads MBO team members to utilize established standards, policies and to ensure standardized workflows across clinic locations are followed.
   7. Works collaboratively with organizational leadership to resolve conflicts within and between departments.
3. Develops staff through training and provides feedback to team members on a regular basis.
   1. Creates goals and objectives and provides support for teams to reach goals.
   2. Offer mentorship for MBO team members for staff development.
   3. Leads appropriate meetings, committees, work groups, etc. as needed.
   4. Coordinate regular training for MBO team members.
   5. Strong organization and planning skills.
   6. Ability to lead and motivate team members. 
   7. Conducts annual team leader evaluations and ensures high quality evaluations for all departmental staff.
      1. Follows staff progress towards evaluation goals; provides assistance and instruction as needed.
4. Works with Director of Operations to implement quality improvement initiatives, identifies process improvement opportunities, and presents recommendations and resolutions that align to the organizational strategic pathway to the Director of Operations.
   1. Completes special projects as determined by Director of Operations and COO.
   2. Ensures departmental compliance; verifies departmental compliance logs are complete and reports departmental data to management team.
   3. Communicates corporate messages and ensures implementation of policies and procedures, routinely shares information with staff, and informs Director of Clinical Support Services, COO, Clinical Directors, and appropriate department Service Line Managers on progress of change initiatives.
5. Skills
   1. Strong attention to detail.
   2. Excellent verbal and written communication.
   3. Solution based problem solving skills.
   4. Professionalism.
   5. Time management and planning skills.
   6. Ability to work with a variety of healthcare professionals and patients.
6. Performs other duties in other departments as assigned.
7. Recognizes that the completion of the above listed duties illustrates the employee's role in team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.

SIGNATURE AUTHORITY

The Service Line Manager will be authorized to approve routine supply orders for the department up to the order points established in conjunction with the COO. 

The Service Line Manager may approve the purchase of individual items up to $2,500.  The COO should be consulted for equipment exceeding this threshold.

The Service Line Manager does not have signature authority for contracts or service agreements

PRINCIPLE DUTIES:

1. Provides direct physician services to patients including examination, diagnosis, treatment planning and coordination, and evaluation of progress.  Reviews and follows up on all reports of ancillary services provided to patients.
2. Provides outpatient, inpatient and extended care services to patients.
3. Arranges for appropriate coverage of his/her patients when unavailable.
4. Uses SOAP format for recording patient contacts and maintains problem-oriented clinical records.  Keeps records that are adequately detailed, truthful, clear and accurate to allow good continuity of patient care and accurate billing (coding of diagnoses, services provided, and charges).  The physician’s clinical notations should facilitate another provider’s assuming follow-up care.  Assures a summary of services given, generally referred to as “health maintenance”, is kept up-to-date in individual patient records.  Notations should be completed on the day that services are provided.  Dictated notes should be read, corrected and signed or initialed by the provider in accordance with clinic protocol.
5. Provides billing information relative to all billable services, i.e., completed encounter forms and hospital charge sheets.
6. Demonstrates appropriate work habits which include:

1. Arriving on time for clinical sessions and/or meetings – unless detained by an emergency.
2. Communicates appropriately with patients and other providers and returns patient/provider phone calls as promptly as possible:
3. Utilizing appropriate infection control measures;
4. Maintaining appropriate patient confidentiality.

7. Shares call coverage for Health Help patients.  Shares hospital call coverage to meet hospital active staff requirements.
8. Cooperates in promoting the team concept of health care delivery.  Available for phone consultation for Health Help’s mid-level and ancillary staff as needed.
9. Maintains Kentucky and specialty specific requirements of approved continuing medical education and secures Clinic Director’s approval of CE reimbursed by Health Help within defined benefit parameters.
10. Collaborate with Medical Director and other provider staff members in development and periodic updating of standards of care, principles of practice, standing orders and/or clinical protocols (including those governing mid-level providers).
11. As requested, participates with professional and allied health training programs in student and resident rotations.
12. Assists in recruitment and orientation of new staff.
13. Assists in health care planning.  Maintains familiarity with Health Help’s mission, goals, and objectives and works with Medical Director and staff to assure these are met.  Helps assure clinic productivity, efficiency and financial objectives are met.
14. As assigned, attends meetings or makes presentations to community groups, associations or other health organizations as Health Help’s representative.
15. Attends Health Help staff meetings as requested.
16. Maintains unrestricted Kentucky Medical License, DEA certification, and privileges to appropriate hospitals and long-term care facilities.
17. Performs related work and responsibilities as assigned.
18. Participates in fulfilling Health Help’s mission in meeting the health needs of the community.