The Behavioral Health Care Coordinator supports the medical and behavioral health needs of patients who are receiving substance use disorder treatment at White House Clinics. The Behavioral Health Care Coordinator reports to the Director of Behavioral Health Services and works directly with provider care teams to provide clinical and data support to ensure that patients receiving substance use disorder treatment at White House Clinics receive appropriate follow up and care management services. Additionally, the Behavioral Health Care Coordinator supports the behavioral health needs of patients served in the primary care offices by coordinating referrals to specialty behavioral health services, providing resources and referral information to patients and providers, and assisting with screening and scheduling behavioral health services.
1. Responsible for tracking of patient data related to Medication Assisted Treatment including dates of random urine drug screens, pill counts, and prior authorization information.
2. Responsible for submission of prior authorization requests for Long Acting Naltrexone and Buprenorphine in accordance with payor guidelines.
3. Contacts patients to present for random drug screens and pill counts.
4. Maintains periodic interaction with patients in the MAT program to build relationships to strengthen connection with services, attempts contact with patients when patients DNKA.
5. Responsible for tracking MAT Patient Surveys and tasking team members when various components of treatment are due.
6. Actively participates in the patients’ care team meetings.
7. Prepares monthly progress report on each patient in the MAT program to provide to the care team.
8. Maintains a current resource list of Behavioral Health and substance use disorder community resources available to patients (i.e. specialty behavioral health assessment and counseling services, case management resources, therapeutic groups, etc.) and makes this information accessible to all provider staff.
9. Assists in referring patients to outside behavioral health resources.
a. Discusses referral options with patient.
b. Facilitates initial contact with outside service.
c. Obtains appropriate releases of information to exchange behavioral health information.
d. Follows up with outside service to confirm patient connection with the resource.
10. Screens patients who have been referred to internal psychiatry services for appropriateness of referral and assists in scheduling these patients.
11. Assists Behavioral Health staff in following up with patients identified as high risk (i.e. those patients with a high score on the depression screening) who have not been seen in the clinic in greater than 3 months.
12. Assists Medical Records staff in obtaining inpatient behavioral health treatment records upon patient discharge.
13. Employees are responsible for maintaining a thorough understanding of their role in the following protocols and as protocols are updated periodically employees are expected to remain current on any updates. As the program develops, employee is responsible for remaining current on any new or updated protocols relevant to the position.
a. Evaluation of Substance Use Disorder protocol
b. MAT Induction and Follow Up Visit protocol
c. Scheduling MAT Appointments protocol
d. Telepsychiatry Visits protocol
14. Assists with other duties or in other departments as instructed by supervisor.
15. Acknowledges that White House Clinics strives to be a patient-centered medical home and, as such, prescribes to illustrate the employee’s role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
One year of experience working in a medical office or community-based organization.
Successful applicants will be mature and well organized with pleasant personality, have a professional and warm demeanor that facilitates the development of a collaborative relationship with patients, providers and outside resources. Additionally, successful applicants will demonstrate strong problem-solving skills and approach tasks and patient encounters in an energetic and creative manner. The ideal applicant will demonstrate strong initiative and the ability to be a self-starter.