Position Information

Billing Specialist
Position: Billing Specialist
Organization: White House Clinics
Location: Richmond,  KY 
United States
Posting Start Date: 5/23/2023
Date Posted: 5/23/2023


Managing all aspects of the billing departmentEnsure that patient claims are effectively processed to the appropriate source, such as:  Private insurance, Medicare, Medicaid and Self Pay.  This involves remittance, advice, customer courtesy and filing.


Accountable to the Team Lead & Billing Manager.  Responsible for keeping the Billing Manager informed of billing department activities, and of problems that may arise.

PRINCIPLE DUTIES include the following. Other duties may be assigned.
  1. Prepare and submit clean claims electronically or by paper to various insurance companies.
  2. Work directly with the insurance company, healthcare provider, and patient to get claims processed and paid.
  3. Review and appeal unpaid and denied claims.
  4. Answer patient questions on patient responsible portions, co-pays, deductibles etc.
  5. Resolve patient complaints or explain why certain services are not covered.
  6. Prepare and send patient statements thru NextGen.
  7. Complete departmental filing of EOB’s and reports.
  8. Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
  9. Process payments from insurance companies.
  10. Work with patients to establish budget plans for unpaid balances.
  11. Process refunds for patients and insurance companies.
  12. Complete credentialing and re-credentialing of providers as needed.
  13. Assist with other duties or in other departments as instructed by supervisor.
  14. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers.  Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
  15. Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services.  Recognizes that the completion of the above listed duties illustrates the employee’s role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
  16. Maintain personal compliance with all White House Clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.)
  17. Cooperate fully with all aspects of Corporate Compliance Plan.
  18. Participate in all safety programs which may include assignment to an emergency response team.
High school diploma or GED Required
Post-secondary education or prior billing experience preferred
Status: This listing expires on: 6/25/2023
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Organization Information
White House Clinics

Richmond,  KY 40475
United States
Latrell Floyd