Position Information

PRINCIPLE DUTIES

1. Manages telephone traffic into clinic by maintaining responsibility for answering incoming calls within two rings, using proper greeting and name.  Schedules patient appointments and assists patients with rescheduling requests.  Screens calls for physicians, and minimal patient assistance, transfers calls to other staff as necessary,
2. Greets all patients and visitors promptly and pleasantly.  Explains policies to patients and provides information to patients as necessary.

3. Responsible for appointment scheduling, making sure enough time is allotted for special procedures or lengthy exams.  Reschedules patients as instructed by the Service Line Manager during times when providers will be out of the office.  Maintains complete understanding of appointment scheduling guidelines.

4. Updates clerical information on all established patients.  Always verifies the following information during each phone call with patient:

• Patient Name
• Birthdate
• Address
• Phone Number
• Patient Primary Care Provider

5. Assists with contacting patients to remind them of their upcoming appointments or to schedule follow-up appointments from the recall list with providers.

6. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers.  Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.

7. Assists with other duties or in other departments as instructed by supervisor.

8. Maintains personal compliance with all White House Clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.)

9. Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services.  Recognizes that the completion of the above listed duties illustrates the employee's role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities. 

10. Cooperates fully with all aspects of Corporate Compliance Plan.

11. Participates in all safety programs which may include assignment to an emergency response team.

QUALIFICATIONS