Start Date: 2/25/2025 12:00 PM EST
End Date: 3/25/2025 12:00 PM EDT
Venue Name: Teams Meeting
Organization Name:
Kentucky Primary Care Association
Contact:
Core Competencies for Health Center Managers & Supervisors at All Levels
Hosted by KHCN and KPCA
Conducted by Lisa Mouscher, Sogence Training and Consulting
Tuesday Mornings, February 25 – March 25, 2025
This intensive and highly interactive 5-week virtual training enables managers and supervisors to gain crucial skills needed to successfully lead and manage employees in today’s challenging and fast-changing health center environment.
Participants Gain and Strengthen Skills to:
- Develop and retain engaged, productive and satisfied teams.
- Utilize Behavioral Interviewing to hire the right staff for long-term success.
- Coach and develop employees.
- Communicate effectively as a manager.
- Avoid common legal pitfalls when managing employees.
- Create and sustain a culture of customer service.
- Drive accountability and deliver results.
Who should attend:
This “Core Competencies” training is recommended for both managers and supervisors with 18 months or less of supervisory experience
AND more experienced managers seeking to refresh and hone their skills!
This training is open to KHCN and KPCA members only – up to 3 participants per health center.
Course Format:
Using the Zoom online conferencing platform, we replicate the “face-to-face” experience without having to travel! Throughout the program, participants gain knowledge and skills, work in large and small groups, participate in hands-on exercises, and discuss crucial issues in engaging, managing, and retaining health center staff. We also incorporate short, weekly implementation “homework” to encourage putting new skills into immediate action.
Agenda: CLICK HERE for the program agenda.
Cost: $50 per participant (up to 3 participants per health center)
Schedule:
The “Core Competencies” program will be held each Friday morning from February 25 – March 25, 2025. This is a 5-week program and participants should plan to attend all five sessions. The specific dates are:
- 2/25/2025; 9:00 – 11:30a.m. EST
- 3/4/2025; 9:00 – 11:30a.m. EST
- 3/11/25/2025; 9:00 – 11:30a.m. EST
- 3/18/2025; 9:00 – 11:30a.m. EST
- 3/25/2025; 9:00 – 11:30a.m. EST
*Important note: Each participant will need a webcam to join this virtual “face-to-face” training (one participant per device). If access to a computer with a webcam is not available, Zoom has an excellent app and participants are able to join via tablet or phone with video capability.
Class size is limited for this popular training!
(Registration deadline is February 17, 2025 or when capacity is reached)
Faciliator:
Lisa Mouscher is CEO and Lead Trainer at Sogence Training and Consulting. As a popular and dynamic facilitator, trainer and consultant, Lisa works primarily with leaders, managers, and supervisors from Federally Qualified Health Centers and other community health organizations across the country. She brings her extensive background in management, training and human resources to her work and specializes in two areas: providing intensive management skills training to health center managers and supervisors at all levels; and assisting health centers to create and sustain a culture of customer service. Lisa is known for facilitating immediately applicable results as well as lasting impact to strengthen community health centers for the long-term.
